Every journey.
Every experience.
Accessible for everyone.
Professional mystery audits conducted by People of Determination for travel, holidays, concerts and live events.
We believe accessibility
is a human right,
not a privilege.
Accessibility for Everyone was founded by a team of advocates, accessibility experts, and People of Determination who experienced first-hand the gaps in travel, tourism, and entertainment industries.
We recruit, train, and deploy mystery auditors who live with mobility, sensory, cognitive, and invisible disabilities. Their lived experience provides insights that no checklist or non-disabled auditor can ever replicate.
Specialized Mystery Audits
for Every Journey
Each audit is conducted incognito by trained auditors with relevant lived experience.
Travel & Transportation
Airports, airlines, rail, cruise terminals, car rentals, ride-sharing, and public transport networks.
- Physical access & boarding processes
- Wayfinding, signage & information
- Staff assistance & training quality
- Sensory rooms & quiet spaces
- Accessible toilets & changing facilities
Holidays & Resorts
All-inclusive resorts, hotels, theme parks, beaches, museums, national parks, and tourist attractions.
- Accessible rooms, pools & beaches
- Dining experiences & dietary needs
- Family activities & kids clubs
- Evacuation & emergency procedures
- Recreation & entertainment access
Concerts & Live Events
Stadiums, arenas, theaters, music festivals, conferences, and sporting events.
- Accessible seating & viewing platforms
- Audio description & sign language
- Quiet rooms & sensory support
- Merch, food & beverage access
- Crowd flow & evacuation safety
How Our Mystery Audits Work
A transparent, respectful, and highly effective 5-step process that drives real change.
Tell us about your venue, dates, and specific focus areas. We provide a clear scope and quote within 48 hours.
We match you with 1–3 trained auditors who have the exact lived experience relevant to your venue (mobility, vision, hearing, neurodiversity, etc).
Our auditors experience your venue exactly as a real guest would — booking, arriving, using facilities, and interacting with staff without prior announcement.
You receive a comprehensive, photo-rich report with scores, findings, prioritized recommendations, and compliance insights aligned to international standards.
Optional follow-up audits and the opportunity to earn our “Accessibility Champion” certification badge for your marketing and website.
Real results.
Real inclusion.
Our audits don’t just identify problems — they drive measurable improvements that guests notice.
What our clients & auditors say
“The audit was eye-opening. We thought we were accessible until our auditor (a wheelchair user) showed us 14 barriers we had completely missed. After implementing the recommendations, our guest satisfaction scores from disabled visitors rose dramatically.”
“As a blind auditor, I was finally able to give honest feedback about audio description and wayfinding at a major music festival. The organizers implemented every single one of my suggestions. I felt heard and respected for the first time.”
“We used Accessibility for Everyone for our new arena opening. Their concert audit helped us design the best accessible experience in the region. We now proudly display the Accessibility Champion badge on all our ticketing pages.”
Two ways to create
more inclusive experiences
- Identify hidden barriers before guests do
- Reduce legal and reputational risk
- Access new customer segments (15%+ of population + families)
- Earn the trusted Accessibility Champion certification
- Receive marketing assets and PR support
Your lived experience is powerful. We pay fairly, provide full training, and support you in using your voice to create change.
- Paid mystery audit opportunities (local & international)
- Professional training & certification
- Flexible schedule — audit when it suits you
- Be part of a global community of advocates
- Direct impact on real-world accessibility
Ready to make your experiences
accessible for everyone?
Fill out the form and our team will get back to you within 24 hours.
“Accessibility is not about disability — it’s about good design for real human beings.”
— Our founding principle
Thank you!
Your message has been received. Our team will contact you within 24 hours to discuss next steps.
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